Lantern Refund Policy
30-day money-back guarantee. If Lantern isn't right for your church, we will refund your purchase in full when you ask within 30 days of buying. The same applies to a renewal: if you ask within 30 days of a renewal charge and you have not used the license since that renewal, we will refund it.
How to ask
- Email support@lanternlive.com from the address you bought with, or use the link in your Paddle receipt. Please include your church name.
- Orders are processed by Paddle.com, our reseller and merchant of record, so the refund is paid back to the original payment method by Paddle. It usually appears within 5 to 10 business days.
Cancelling
You can cancel a subscription at any time using the link in your Paddle receipt, or by emailing us. Your license keeps working until the end of the period you paid for, and then for 30 more days of grace. Cancelling does not by itself refund the current period; ask within the 30 days above if you would like that.
Taxes
Refunds include the tax charged on the order. Tax-exempt organizations can send their exemption certificate to Paddle; see support.